Terms Of Service

Effective Date: 01/09/2025

Welcome to VoltRun. These Terms of Service (“Terms”) govern your access to and use of our mobile EV charging services, website, and applications operated by VoltRun Ltd (“we”, “us”, or “our”).

1.1. Use of Services

We have charging stations located in the most convenient locations for EV drivers. Whether you're running errands or going on a road trip, you'll never be too far from a Volt Run station. Plus, with our mobile app, you can easily find and navigate to our stations.

1.2. Booking & Payments

All bookings are subject to availability. Prices are agreed at the time of booking. Payment is required prior to or at the time of service delivery.

1.3. Cancellations

You may cancel bookings with at least 2 hours’ notice. Cancellations will occur a cost if confirmation of a technician being dispatched.

1.4. Liability

We strive to ensure timely and safe service but cannot be held liable for delays due to traffic, weather, or events outside our control.

1.5. Changes to Terms

We may update these Terms. Continued use of our services indicates your acceptance of the latest version.

2. PRIVACY POLICY

Effective Date: 01/09/2025
VoltRun Ltd is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information.

2.1. What We Collect

Name, email, phone number, and vehicle details
Location data (for service delivery)
Payment information (processed securely by third-party providers)
Device and usage data (via cookies or app analytics)

2.2. How We Use It

To provide and improve our mobile EV charging services
To manage bookings, payments, and support
To communicate updates or offers (if you opt in)

2.3. Data Sharing

We do not sell your data. We may share limited information with:

Payment processors
Service logistics providers (e.g. driver dispatch)
Legal/regulatory authorities if required

2.4. Your Rights

You may request access, correction, or deletion of your data. Contact ContactUs@voltrun.co.uk for any requests.

3. Cookie Policy

Effective Date: 01/09/2025
Our website uses cookies to enhance your experience, analyze site traffic, and serve relevant content.

3.1. What Are Cookies?

Cookies are small text files stored on your device when you visit our site.

3.2. Types We Use:

Essential Cookies: Enable core site functionality
Analytics Cookies: Understand user behavior (Google Analytics)
Marketing Cookies: Tailor ads and promotions (only with consent)

3.3. Your Choices:

You can manage your cookie preferences anytime via our [Cookie Settings] or through your browser.

By using our site, you consent to the use of cookies unless you disable them.

4. Accessibility Statement

VoltRun Ltd is committed to ensuring digital accessibility for all users, including those with disabilities.

Our Commitment:

We aim to meet WCAG 2.1 AA standards for accessibility.
We regularly audit our website and app to identify and fix accessibility issues.
We strive to make all core functions usable via keyboard and screen reader tools.

Feedback

If you experience any difficulty using our site or services, please contact us at contactus@voltrun.co.uk our best to accommodate your needs promptly.